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Hoteles Desconecta2 FAQ

Bookings

The general conditions for cancellation are as follows:

If you cancel your booking at least seven (7) days before your check-in date, your credit card will not be charged anything.

If you cancel your booking within the seven (7) days prior to your check-in date, your credit card will be charged with 50% of the cost of your booking.

If you do not cancel your booking and do not arrive at the hotel on the check-in date, your credit card will be charged with 100% of the cost of your booking.

If you wish to cancel or modify your booking, please contact us via our website, by e-mail (reservas@hotelesdesconecta2.com) or by telephone: (+34) 924 292 000.

No cancellations or modifications can be made with NON-REFUNDABLE rates. Payment is made at the point when the booking is completed, and it cannot be refunded.

Different booking and cancellation conditions may be in place for our SPECIAL rates.

Do you want someone else to enjoy the marvellous experience of staying at Hoteles Desconecta2? It couldn’t be easier! All you must do is follow these easy steps:

a) On the hotel’s website, go to the BOOKINGS section.
b) Select a room and click on BOOK NOW.
c) Enter your contact and payment details.
d) IMPORTANT: Enter your email address in the Is this a gift? field.
e) Click on COMPLETE RESERVATION and add the services you wish to include in the gift voucher.

Note: Other guests have loved our hydro massage pool.

Once the process is complete, the gift voucher will be sent to the e-mail address provided. All you need to do is give it to the person you want… and for them to enjoy their stay.

In the hotel you can celebrate all kinds of events (weddings, family reunions, team-building, business conferences, product presentations… To do this, you must send a request to: reservas@hotelesdesconecta2.com, providing details of the event to be held, the number of people, the dates and times of the celebration and whether you will require a catering service.

Check-in: From 2pm. If you are going to arrive at unusual hours, please contact the hotel to ensure your arrival.

Check-out: Until 12am. A late check-out after this time would be possible on request (latest 6pm), depending on demand, and with an additional cost (30% of the night’s stay).

The hotel has 1 room accessible to people with reduced mobility, which is located on the ground floor of the hotel. The common areas of the hotel are accessible.

The hotel was designed for our guests to disconnect and relax and, therefore, our accommodation is recommended for adults and children over the age of 12 accompanied by an adult.

Pets may be admitted upon request. An exception is made for persons accompanied by guide dogs, as established by the law regarding the use of guide dogs by visually impaired persons.

Activities

You don’t need to be staying at our hotel to enjoy our wonderful restaurant menu, made with fresh, seasonal, quality ingredients by our chef, Mateo. And of course, if you are staying with us, your table booking is assured.

In any case, we recommend that you book in advance.

Email: reservas@hotelesdesconecta2.com

Phone: (+34) 924 292 000

Schedule:

Monday to Sunday | 13:00 to 16:00h. & 20:00 to 23:00h.

* If you need any of these services outside of opening hours, please let the hotel reception know as soon as possible.

Can we tempt you with our exclusive cocktails, drinks and coffees while you enjoy the spectacular views over the Tentudia reservoir and its natural surroundings? Visit our Bar & Lounge. Remember, you don’t need to be staying at the hotel to come and visit us.

Schedule:

Monday to Sunday | 09:00 to 00:00h.

If you stay at our hotel, you can enjoy our incredible outdoor infinity pool and its spectacular views all year round.

If you aren’t staying at the hotel but want to come and enjoy the pool, we have special passes just for you. Contact us to get yours:

Email: reservas@hotelesdesconecta2.com

Phone: (+34) 924 292 000

Treat your body to one of our massages. Here are some of the most requested:

Thai Massage: Traditional Thai relaxation and decontracting massage focusing on stretching and gentle pressure techniques to relax the whole body – Duration: 60 min (Price: 85€)

Kobido: Ancient Japanese technique that stimulates the deep facial muscles to tone the face, delivering a whirlwind of sensations and making it glow – Duration: 50 min (Price: 65€)

Reiki: Energy therapy that channels the force we all possess, helping us to flow in a more aware state and cleansing our body and spirit – Duration: 70 min (Price: 95€)

Chiromassage: Therapeutic techniques targeting any problems through manipulations, stretching and postural repositioning – Duration: 60 min (Price: 85 €)

Total disconnection: Gentle head to toe massage that restores peace to our lives and the ability to flow in a more relaxed state, while aligning our heart and mind – Duration: 70 min (Price: 95€)

Before or after your massage, you could enjoy a 30-minute soak in our hydro massage pool to make your relaxation experience even more complete

If you need more information or want to book one of our massages, please contact us:

Email: reservas@hotelesdesconecta2.com

Phone: (+34) 924 292 000

If you stay at our hotel, you will be able to enjoy exclusive use of our hydro massage pool on your own, with your partner, or with your family. For just €14* per room, you can enjoy a 1-hour session.

* Rooms with a jacuzzi can access our hydro massage pool at no additional cost. You just need to book in advance.

You can book your session during the room confirmation process or at any point afterwards by contacting us:

Email: reservas@hotelesdesconecta2.com

Phone: (+34) 924 292 000

Would you like to enjoy a yoga session during your stay at the hotel? These sessions are included in the price of the room, so all you need to do is let us know and we’ll book you a spot (session: Sundays from 08:30 to 09:30).

We want your stay to be unforgettable. Have you got any other activity in mind? If so, just ask us, as we would love to do everything, we possibly can make your dreams a reality:

Email: reservas@hotelesdesconecta2.com

Phone: (+34) 924 292 000

How to get here and parking

Despite being slightly off the beaten track in a small paradise in Extremadura, we are still very easy to find. You should follow these directions if you are coming by car:

1. Take the A66 highway (Ruta de la Plata).
2. Take exit 722 towards the EX-103, heading to Monesterio/Calera de León/ Pallares/ Llerena.
3. Continue along this road for 6.4 km.
4. Drive slowly. When you see the beautiful Tentudia reservoir, after a curve with a sign on the right that reads “Vereda de Calera”, you will find the entrance to Hoteles Desconecta2 on the right at the 211 milestone.
5. Follow the hotel driveway for 1 km. After going up a steep slope you will discover the best views overlooking the entire region.

There are transfer services to and from Seville airport and train station, and even to and from Monesterio town center. To find out about availability and prices, please contact the bookings department: reservas@hotelesdesconecta2.com

The hotel has extensive, free, ground-level parking so you won’t have any trouble parking your vehicle.

Anti-COVID19 measures

The use of a face mask is mandatory in all public areas within the hotel grounds. All measures regarding Covid19 will be adapted in line with the regional government of Extremadura’s official statements.